Frequently Asked Questions

Account + Subscriptions

How do I log-in to my account?

I forgot my username and/or password.

How do I update my account information?

Why won't the website recognize my email address? It says it does not exist.

How does the Subscribe & Save program work?

How do I update/change my subscription?

How do I cancel a subscription?

How do I update my subscription payment information?

How to I change the ship date on my subscription?

Will I be notified each time before a subscription shipment?

Returns + Exchanges

What is the 30-day money back guarantee mean?

How do I return or exchange a product?

Can I return a product that I purchased internationally?

Orders + Shipping

How does my order ship?

Does ecoNugenics ship international?

Does ecoNugenics ship to Canada?

Does ecoNugenics offer free shipping?

When will I receive my order?

Does ecoNugenics ship to PO boxes?

My order says it was delivered, but I never received it. What do I do?

My order is being shipped to the wrong address, what can I do?

What payment methods does ecoNugenics accept?

What if I need to change my order after I have already placed it?

Can I apply a discount code to my Subscribe & Save order?

Where/how can I apply a discount/promotional code?

Why does my coupon code not work?

Does ecoNugenics have a minimum order requirement?

General

Rebrand: I noticed your labels have changed, did you also change your formulas?

I'm new to ecoNugenics, how do I get started?

I'm a heathcare practitioner interested in ecoNugenics products, how can I register for a healthcare practitioner account?

What are ecoNugenics best-selling products?

Are your formulas vegan?

Are your formulas organic?

Why does your product have a Prop 65 warning label on it?

Can I buy ecoNugenics products in stores?

How to I register my account for online placement?

I want to sell your product on Amazon. How do I open an account?

How can I unsubscribe from your email list?